Hotline

Willow Center is here for you. You can call us anytime, day or night. You are not alone.

“I had no idea what to expect from the hotline, but I knew I had to call- I knew this was my lifeline because my husband had threatened to kill me- again- and this time he meant it.”

  • Call to talk to a trusted resource.
  • Hotline is the entry point for all of Willow’s services.
  • All calls are confidential.

Call (585) 222-SAFE

What to Expect When You Call

Willow Center’s 24/7 Crisis and Support Hotline is a resource for victims of domestic violence, concerned friends and family, and professionals, 24 hours a day, seven days a week. When you are ready to talk, we are here to listen. Without judgment. Compassionate and trained professionals are available all hours of the day and night – even on holidays – to answer your call.

Hotline counselors provide a variety of services including:

  • Crisis intervention
  • Crisis counseling
  • Safety planning
  • Advocacy
  • Information, and referral services
  • Technical support to providers

“That morning it took me a long time to get up the courage to pick up the phone and dial. To admit that I needed- and deserved- help. The person on the other end was patient. She didn’t ask a lot of questions, she just listened and then explained what kind of support and services were available. She didn’t judge me.”