You are not alone.

The spread of coronavirus creates uncertainty and new challenges for survivors of domestic violence. Willow advocates are available to support you and develop a safety plan for your unique situation.

Click here for National DV Hotline Guidance to Staying Safe During COVID-19

Willow Center services continue:

We continue to provide a full spectrum of essential services, including emergency shelter, 24/7 crisis and support hotline, counseling, and safety planning. Willow follows best practices and guidance from the Monroe County Department of Public Health including masking, social distancing and regular sanitation routines.


Hotline & Shelter Services

Willow’s Emergency Shelter & 24/7 Hotline are fully operational at this time. We can assist with:

  • Inquiring about safe shelter options
  • Creating safety plans while in the home and in the community
  • Providing emotional support during this chaotic time

Contact our free and confidential 24/7 Hotline (585) 222-7233 or our Text Line (585) 348-7233.



Willow’s Counseling Center is available to provide counseling sessions over the phone. At this time, all community support groups have been postponed for the health and safety of our community. If you are interested in setting up a phone session, please contact:

  • Willow’s 24/7 Hotline at (585) 222-7233
  • Willow’s 24/7 Text Line at (585) 348-7233


Court Advocacy

Willow Court Advocates are available to provide in-person services at the Hall of Justice. We are here to provide you with information about the court process, referrals to legal resources, connection to community resources, safety planning, and emotional support during the process of filing for an order of protection. Willow’s Court Advocacy Program can also support survivors over the phone:

  • 585-371-3535 – call
  • 585-209-0753 – call or text. Bilingual (Spanish) advocate option available.

If you need to file for an Order of Protection, visit the Hall of Justice at 99 Exchange Blvd (open Monday – Friday; 9AM – 5PM) and proceed to Room 301A.  This can be a lengthy process, so please plan for a few hours. Please note that masks or face coverings are required.

All current, active temporary orders of protection in Monroe County Family Court will receive a notice in the mail from the courts with an extension of their current temporary order for 90 days. Current temporary orders are not being dismissed and will not be allowed to expire during this time; they will remain in effect and will be extended until the courts re-open.


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